Ymke Goossens

As Process Coach at AkzoNobel, I coordinated several Information Management and IT-related improvement projects within the Benelux Customer Support team. This team provides administrative and commercial support for the entire Benelux sales and marketing department. I was responsible for monitoring, improving and fine-tuning various processes with the aim of monitoring and improving sales, costs and customer satisfaction. My efforts contributed to structure and process improvement in the department. In short, a challenging and therefore very educational and beautiful assignment!

Jan-Riemer Roorda (Manager Process Improvement Benelux): “As Process Coach at Akzo Nobel, Ymke has shown that she has great communication skills, works in a well-organised way, has strong project leadership skills and dares to share her creative opinion when faced with challenges. Processes within Akzo Nobel are complex, but Ymke went all the way and grew from junior to expert in a short time!”

In my role at Coöperatie DELA I am contributing to the creation of a uniform working method, specifically for funeral directors. The growth of DELA causes a need for uniform working methods and a consistent quality of service. Within my project I am responsible for creating a manual and the implementation of which. The challenge within my project is convincing funeral directors of the importance of a uniform working method. My persuasiveness, decisiveness, perseverance and stakeholder management are essential to be successful in my role. In addition, this role teaches me to manage expectations, and to be convinced and supportive of my own product. I enjoy this role for its impact, challenging conflicts of interest and persuasive nature. I am working towards a strong manual and aim to be able to present it in all regions across the country, with the approval of the management team.

Lieke van Dongen (Business Consultant Coöperatie Dela): “Ymke has a positive attitude and sees opportunities everywhere. Within no time she had found her place in the team. She can easily communicate with stakeholders at different levels. She works with dedication and has an enormous sense of responsibility. She oversees processes, can analyze them, and gets to the heart of the matter.”