Liselot Luja

At Rabobank, as Project Management Officer, together with my team I was responsible for the scaling up and quality control of outsourcing within Financial Economic Crime (FEC). FEC is a relatively new and therefore challenging concept within which Outsourcing was set up to mobilize additional capacity to contribute to the reduction of the work stock. During my project I contributed to the operational set-up on the one hand by setting up a control and investigations team within which all core tasks were centralized. On the other hand, I contributed to the process-oriented setup by ensuring the correct control reports after which the key findings were incorporated into our monthly controls. Finally, I was responsible for communication within the team: weekly for communication within the MT where data reporting was used to steer production and quality. Monthly through a newsletter that kept the entire team up to date.

All in all, FEC is a very dynamic and constantly changing environment. I have learned to use good stakeholder management to investigate the best way to organize my work processes and then to identify the essential preconditions so that I can do my job and contribute to the big picture.